Refund policy

Return Policy

Items purchased from our online store are eligible for return within 30 days from the date of delivery, provided they meet the following conditions:

The is in its original condition, with all original packaging, tags, and accessories intact.
A valid proof of purchase (e.g., order confirmation email or receipt) is provided.
The item is not marked as final sale or excluded by specific product terms.

Request a Return: Within 30 days of delivery, contact customer service at contactrareravenn@gmail.com with your order number and reason for return.
Prepare the Item: Securely pack the item in its original packaging, including all accessories, manuals, and promotional materials.
Ship the Item: Use the prepaid return shipping label provided in your return authorization email, or ship to the address specified by customer service. .
Inspection: We will inspect the item upon receipt to confirm it meets return criteria.

Refunds will be processed to the original payment method within 5-7 business days after we receive and approve the return.
Original shipping fees are non-refundable unless the return is due to our error.
Refunds will reflect the purchase price, excluding any discounts or promotions applied at the time of purchase.

Final sale or clearance items are non-returnable unless defective.
Items damaged due to misuse, improper handling, or unauthorized modifications are not eligible.
Digital products (e.g., downloads, subscriptions) are non-returnable unless specified.

For assistance, email contactrareravenn@gmail.com. Our team is available Monday–Friday, 9 AM – 5 PM.